Mining – Vale
“Keith has been instrumental as a change leader in several programs at Vale. Keith has demonstrated remarkable expertise in change management and mentorship …
His ability to navigate complex organizational changes and implement effective strategies has been instrumental in driving our team’s success. His mentorship of others, staff and leaders, has been invaluable in helping others develop their skills and reach their full potential. His approachable and patient demeanor makes him a trusted advisor and he always acts with a sense of ownership on behalf of the organization.”
Alex Haywood, Senior Manager, IT Infrastructure, Vale Base Metals
“Keith is one of the best change management professionals I’ve had the opportunity to meet, highly skilled, and experienced in handling complex and multidisciplinary projects.”
Lucas Pereira, Senior Architecture and Support Technology Coordinator, Brazil, Vale S.A.
US Healthcare – OSF Healthcare
“Our management team has learned more about effective leadership from Keith and SMG than in all other past consulting engagements combined. Even one day after the implementation, the impact on the effectiveness of our management team was visible.
The new tool set aligns the behavior of every employee with the strategic objectives of our organization.”
Denise Johnson, IT Director, OSF Healthcare
“Keith Miles has the ability to transform an organization. In our experience with Keith, he gained the respect of a diverse group from different facilities and helped us improve collaboration between our leaders and between our departments…The positive, lasting change was also demonstrated through continued record-breaking employee satisfaction scores.”
Brian Schofield, IT Site Director, OSF Saint James
Financial Services – Equifax Canada
“Very pleased with the value Equifax has derived from your work for us, especially when I compare the results with other outside training consultants. The work you did with my staff ultimately underpinned a successful reorganization of our operations.
The “business case for change”, which you helped us create and deliver to all our staff across the country, was of particular help as we worked through this difficult transition. Your focus on presenting common-sense tools and solutions – without all the ‘flavor-of-the-month’ buzzwords and jargon was much appreciated by all involved.”
Richard Cleary, Senior Vice President, Equifax Canada, Toronto, ON.
“While working as Director, Quality for Equifax Canada, I was associated with Keith Miles of Streamlined Management Group …
Our joint aim was to assist Equifax’s staff to develop better people evaluation techniques as well as introduce a simple but effective productivity measurement system. Both were done much more quickly than anticipated with responsibility falling to Equifax’s staff within a few weeks rather than months as is often the case. A pleasure to work with Keith Miles.”
Lawrence Brown, Director Quality, Equifax Canada, Toronto ON.
Canadian Healthcare – Grand River-St. Mary’s Hospitals
“Keith was involved in assisting the transition within our 2019 Prism System implementation for a pivotal area within our two local hospitals. He professionally managed his responsibilities and went above and beyond in supporting our change and gaining the respect of those he helped.
He was essential in the elbow to elbow support for the perioperative division however was incredibly flexible with assisting in other areas as well using fantastic problem-solving techniques. Keith built workflows through shadowing staff and creating visuals that we will continue to use and share with other facilities moving forward.”
Christa Saunders RN, CRE, Clinical Educator St. Mary’s General Hospital
“Thank you for the work you have done with our clinical and project teams at SMGH and GRH during your 7-month contract. You have demonstrated leadership and adaptability in material development and delivery as well as elbow support in our clinical areas. Your change management approach with change as the starting point for education is something that our adult learners appreciated.”
Sarah Grin, RN, MN, CNCC-c, Joint Chief Practice Information Officer,
Grand River Hospital | St. Mary’s General Hospital
Financial Services – Manulife-John Hancock
“Keith was brought on to lead a work culture transformation for the Manulife Canadian Division Technology team. Keith demonstrated a deep understanding of the factors involved in successful organizational transitions, quickly won the respect of our senior leaders,
and was selected to educate our senior IT leaders on change at our annual Technology Leaders conference. I appreciated his passion, energy, ability to communicate, and would enjoy an opportunity to work together again.”
Wayne Martin –CIO (Retired), Canadian Division Technology, Manulife
“A passionate advocate of change with an uncommon ability to help teams and individuals understand how they can each adapt and grow professionally starting in the moment. Keith executed his work in a manner that is respectful, meaningful and effective at all levels of the organization and it would be a pleasure to work with him again.”
Alyssa Burton, Director, Canadian Technology Strategy & Planning
Construction-Mining – Aecon
“Keith and I worked together on a major Business Transformation initiative for one of Canada’s largest construction companies, and Keith drove the Organizational Change Management (OCM) effort. Keith designed a metrics-based approach to change management that, when implemented, created actionable results in assessing and improving business readiness.
In my 20 years of experience managing large business transformations, Keith’s contributions and leadership to the OCM effort stands out as being innovative and effective.”
Peter R. Getchell, Managing Director, Navint
Materials Management – Newalta
“Keith gained the respect of our entire team and delivered value beyond expectations. As a trusted advisor, he produced a comprehensive strategic analysis covering organizational, process, and personnel issues and then enthusiastically delivered
realistic recommendations, process leadership and seasoned execution and change management support.”
Mark Rutledge, Canada East GM, Newalta Corporation
Manufacturing – Maksteel
“You and your SMG team were very instrumental in providing change leadership and training to our 600-person Maksteel team when we went live with the major system upgrade. Your customized approach to our staff was excellent, as you identified what message was required and then delivered it effectively and efficiently to suit each group.
As you may recall at “go live” we shipped as many tons the day after as the day before, this could only happen because everyone knew their new assignments.”
John Locke, CFO, Maksteel
Manufacturing – Long Manufacturing (Automotive)
“Keith led a manufacturing improvement project at Long Manufacturing to re-engineer every operational process and implement a major ERP system upgrade.
At the beginning morale was poor and operational processes were not meeting customer expectations and threatened the location’s viability with over 450 positions. He won over the union membership, enlisted their help, and their assistance became pivotal in reinventing facility operations. In the year he was involved, he transferred both his process improvement skills and his enthusiasm to our staff so that the improvement initiative continued for several years and lessons learned spread to other facilities.”
Steven Heldman – Director HR – Long Manufacturing Ordan
Public Sector – Kitchener Public Library
“We approached Keith to help us to turn some of our strategic objectives into daily staff activity. He helped us turn paragraphs on a strategic plan into an everyday reality.
/The process was enjoyable, our people clearly understand what is expected, and the change is visible. I highly recommend SMG.” Peggy Walshe, CEO, Kitchener Public Library
Professional Services – Chief Executive Group (Keynote Speaker)
“Change Leadership presentation was one of the best I’ve seen at Senior Executive Network …” – Richard Bacon, Director of IT
“Practical change leadership was great and informative.”
– Mark Hartmann, Director of R&D
“I really enjoyed Keith Miles’ presentation. Very practical approach!”
– Scott Johnson, Director of Sales
Agribusiness – Grand Valley Fortifiers
“We implemented UpScaleStrategy™ to better convey to key staff, the activities required for the company to reach its goals. Whatever activities we specified – we got!”
Ian Ross, President and CEO, Grand Valley Fortifiers
“We approached SMG because we had a number of issues we were facing as a company, including strategic planning, succession and sales. We were happy with the process and are delighted with the results. We highly recommend Streamlined Management Group Inc.”
Clarke Walker, V.P. & General Manager, Grand Valley Fortifiers Ltd.
Manufacturing-Automotive – Envirotech
“You possess the ability to assist an organization in introducing change. You have the ability to provide advice from the floor to the Chief Executive’s office.”
Michael Weedon, President, EnviroTech
Manufacturing
“Today, there are a lot of people around who can preach change but cannot manage the process.
Keith has consistently demonstrated an ability to do both.”
Peter Barrett, VP Manufacturing Control, Toyota Motor Manufacturing Inc.
Manufacturing – Ready Rivet & Fastener
“Keith advised us to change our product focus. We did and it’s a good thing too. It was at least a million dollar recommendation. It’s one of the main reasons we’re still growing and profitable even 10 years later.” R.Vines, Manufacturing Manager
“Through my experience with various outside services in the field of business improvement, I found SMG to be one of the finest teachers. Their enthusiasm catches on with those they work with! They helped our company toward a successful long-term future by sharpening our marketing and operations efforts which resulted in increased sales volumes and increased profits. Our newly expanded facility is filled with profitable work.” Tom Brennan, President, Ready Rivet & Fastener
Manufacturing-Distribution – Shrader Canada
“By using UpScaleStrategy™ (*SMG’s execution method), Shrader Canada has seen a return of over $1.8M in the first two years, using our same team.” James Malcolm, President, Shrader Canada
High-Technology – Focus Automation
“On behalf of Focus Automation, I would like to thank you for the market assessment study your organization recently completed for us. It helped to change Focus’ priorities for the next year by effectively confirming and clarifying the entire situation in the print markets. The analysis was practical and action-oriented. The tactical suggestions and timelines were especially helpful. Results? We dedicated sales, marketing and engineering resources to the product the study suggested had the best prospects and orders have now been secured of over 2.5 million dollars in our first quarter. Focus is looking forward to a record sales year. Again thanks for your assistance.”
Dave Williams, VP Sales and Marketing – Focus Automation
Manufacturing – Belair Recreational
“I would like to thank you for your continued support and contribution to the success of our group of companies. From the recently implemented “UpScaleStrategy™, your never ending list of productivity improvements plus your ability to orchestrate and sell major directional change, you have become a household name with all our employees. I look forward to your continued help and support in the years ahead as together we continue our pattern of controlled and profitable growth.” Ken Crawley, President, Belair Recreational Products Inc.
Healthcare Services – OSF Homecare
“You take the lead only long enough to get things moving then you turn them over to the organization for their buy-in and ownership. Your organization is not like other consulting firms.” Joe LaHood, IT Director, OSF HomeCare