We help leaders deliver change in challenging situations

SMG Distinctives:

  • Research-Based: Our approach came out of a multi-year, organizational change research project with 72 organizations. We measured the impact of 30 change factors to craft a unique, time-efficient, powerful, & employee-engaging method.
  • ROI-Increasing: Projects with experienced change management averaged 143% ROI vs. avg. of 35% for projects with no/poor change management. A 108% difference!  (McKinsey study)
  • Streamlined Approach: Out of our research and extensive project experience, we deliver real change with minimal staff hours to protect your schedule of key deliverables.
  • Process-Anchored: We analyze processes to propose realistic, optimal ways for staff to more powerfully deliver the desired change.
  • Culture-Affirming: We affirm previous workforce accomplishments and show the desired change as a natural extension of growth to win support and minimize resistance.
  • Sustained Impact: We communicate and apply accountability adjustments to ensure the organization continues to support the change long after SMG departs.

Typical Outline of Activities:

  • We first obtain a comprehensive understanding of what in your organization needs to change.
  • Then, we analyze your organization’s culture, underlying processes, knowledge gaps, and leadership practices.
  • Next, we develop a plan to communicate the change, identify stakeholders, and involve key roles to create specific suggestions about how individuals can adjust their work patterns to powerfully support the overall business and change strategy.
  • Then, after roles and required actions have been identified, we study your organization and how it reinforces beneficial, strategic activities to minimize potential resistance.
  • Finally, we deliver messaging and adjust accountabilities for leaders and key roles to ensure your organization reinforces needed action for the foreseeable future.
  • The result is a visible change that looks like it arose naturally out of your organization’s culture – one that delivers ongoing support, improves employee engagement, and increases respect for leadership.